Technical Support
Do you have any questions or problems? We are happy to support you - quickly, in a structured and comprehensible manner.
✉️ Email (recommended): dexios-support@pcs.com
📞 Telephone (during service hours): +49 89 68004-660
🕒 Support hours (in accordance with SLA):
Monday - Thursday: 09:00 - 17:00
Friday: 09:00 - 16:00
(excluding holidays according to the place of fulfilment)
This is how a support request works:
You report your concern via email or telephone.
You will receive a ticket number or confirmation of receipt.
We will review your request and get back to you within the response times defined in the SLA.
We will keep you up to date on the progress until the topic is completed.
☑️ So that we can help quickly (checklist):
If possible, please include the following:
Tenant name
How long has the problem existed? Does it always occur sporadically?
Replication steps
Error messages (text/code) and screenshot
Your contact details